What Sets Us Apart
We started Peace of Mind Call Solutions because we saw how much pressure after-hours calls put on agency staff. Every feature we offer is designed to take that pressure off your team.
"We're a new company with a clear mission: give home care agencies the reliable, professional after-hours coverage they deserve — so their teams can actually rest. We'd love the opportunity to earn your trust."
How It Works
Prospective clients, current clients, and family members always reach a live person. Our trained specialists handle inquiries, provide reassurance, and capture every detail — so no opportunity or concern is ever missed after hours.
When caregivers call in, our platform guides the interaction — asking the right questions to quickly understand the issue and route it to the fastest resolution. Software-assisted triage means nothing slips through and urgent situations are escalated immediately.
Every morning, your coordinators receive a clear, organized briefing of everything that happened overnight — calls taken, issues resolved, items requiring follow-up. No surprises. No gaps. Just the information your team needs to hit the ground running.
What We Offer
Three integrated services that work together to give your agency seamless after-hours coverage — and your team the peace of mind they deserve.
Live, trained agents answer every after-hours call on behalf of your agency — handling client concerns, caregiver issues, and family inquiries with professionalism and care.
Our proprietary platform captures every call, message, and action as it happens. Incident details, caller information, and resolution notes are recorded instantly — creating a complete, timestamped audit trail your agency can rely on.
Start every day informed. Your team receives a clear, organized briefing of everything that happened overnight. No surprises. No gaps. Just the information your coordinators need to start the day in control.
Serving home care agencies, hospice providers, and other care-at-home organizations.
View all servicesWe're a new company and we're intentionally starting small — so we can give every agency we work with the attention and care they deserve. If you're ready to stop worrying about after-hours calls, we'd love to talk.
Request a DemoWe can typically have your agency set up and calls routing to our team within a few business days. We handle the technical setup and train our agents on your specific protocols before going live.
Our agents follow escalation protocols you define during onboarding. Urgent situations — a client fall, a caregiver no-show, a medical concern — are escalated immediately to your designated on-call staff.
We built this service specifically for the home care industry. Our team is trained on home care terminology, common after-hours scenarios, and the sensitivity required when speaking with clients and families.
Each morning your team receives a structured summary of overnight activity: calls received, issues resolved, items requiring follow-up, and any escalations that occurred. Clear, organized, and ready to act on.
See how Peace of Mind On Call Solutions can transform your agency's after-hours operations. Request a personalized demo and we'll walk you through everything.
Our team is happy to walk you through how we work with agencies just like yours.
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