Privacy Policy

Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Employer or company affiliation
• Job role or relationship to a client account
• Communication preferences
• Information submitted through contact forms, service inquiries, or onboarding materials
• Operational information related to after-hours call handling, staffing alerts, callback requests, and support communications

We may also collect limited technical information such as IP address, browser type, and website usage data to help us maintain and improve our website and services.

How We Use Information

We use the information we collect to:

• Provide after-hours answering, triage, staffing, and operational support services
• Send service-related communications, including phone calls, emails, and SMS messages
• Process staffing alerts, shift coverage requests, callback notices, intake confirmations, and service updates
• Maintain records of operational activity and service requests
• Improve our systems, workflows, and client support
• Respond to inquiries and provide customer service
• Comply with legal or regulatory obligations

SMS and Mobile Information

If you opt in to receive SMS messages from us, you may receive operational text messages such as staffing alerts, shift coverage requests, callback notices, intake confirmations, escalation notices, and service-related updates.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

We may use service providers that help us deliver SMS and communication services as necessary to operate our business, but such providers may only use that information for service delivery and not for their own marketing purposes.

How We Share Information

We do not sell personal information.

We may share information only as needed in the following circumstances:

• With service providers or vendors who help us operate our business and communications
• With client organizations or authorized contacts when necessary to provide contracted services
• When required by law, court order, subpoena, or legal process
• To protect the rights, safety, or property of our company, clients, staff, or others

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect the information we collect and maintain. However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as needed for operational, legal, contractual, reporting, and recordkeeping purposes, or as otherwise required by law.

Your Choices

You may contact us to:

• Request access to certain information we hold about you
• Update or correct your information
• Ask questions about how your information is used
• Opt out of SMS communications by replying STOP
• Request help with SMS communications by replying HELP

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please use the contact form on our website.

Peace of Mind On Call Solutions LLC